Testimonials

We have been trading since 2012 and at JW McDonald Kitchens & Bathrooms Ltd, we believe the quality of our workmanship is best reflected by the feedback we receive from our customers.

We take great pride in delivering professionally managed kitchen, bathroom and home renovation projects, and we’re committed to providing the same high standards of workmanship, communication and customer care from the first consultation through to the final handover.

For added peace of mind, every project is backed by our 12-Month Workmanship Guarantee, alongside manufacturers’ warranties on the products we supply.

We’re proud that a large proportion of our work comes from repeat customers and personal recommendations, something we believe speaks volumes about the relationships we build and the quality of the service we provide.

Many of these testimonials have been received over the years across both JW McDonald Kitchens & Bathrooms Ltd and our sister company, JW McDonald Building Services Ltd, reflecting the consistent quality of workmanship and customer service we strive to deliver on every project.


  • “I have just had JW McDonald install a new Central Heating system along with a new kitchen, new shower room and toilet along with installing a new floor, all done to a high standard and I am extremely happy with the results.
    Highly recommend”

    Terence Wilne

  • “This is the best building service I’ve ever used. It’s been a pleasure having Justin work here and the finish of his perfectionist workmanship is faultless. A massive thank you to him and to the admin team for the prompt and professional service.
    I would 100% recommend to everyone, you’d be mad to choose anyone else!”

    Laura Bashir

  • “Justin has just installed a new kitchen in my flat. Very impressed with the timescale, workmanship and professionalism. Justin was knowledgeable, friendly and tidy. Communication was excellent throughout with Karen keeping me informed at all stages of the project. I would highly recommend this company.”

    Leon Pee

  • We are absolutely delighted with the new kitchen. We knew it would be lovely from the work Justin has done for us previously. But it is even better than we imagined.

    Julie Marks

  • “I am delighted with the work. I needed to swap my bath for a walk-in shower. Throughout the project Justin always had a plan B, and convinced me that the problems we found always had an answer. His quality standards were excellent and I would definitely use him again.”

    Dave Levy

  • Justin carried out two bathrooms for us including fitting units, tiling, knocking a wall down, re-piping and plastering. We came across a few unforeseen hurdles along the way but Justin was communicative, professional and the quality of his work left us very happy. We appreciated the transparency of all the materials he was purchasing, the detailed quote and overall project management. We’d recommend him to anybody! Thank you 🙂

    Rebekah Manfield

  • We have been using JW McDonald Kitchens & Bathrooms Ltd for over 10 years. During that time Justin has undertaken several projects for us including designing, refitting and tiling our bathroom and kitchen, refitting our cloakroom, redecorating the house twice including laying flooring and installing new lights. Justin has provided advice on products and materials and has researched options for us. All of the work has been to a high standard and quality. Justin is very professional and knowledgible, always on time, polite and friendly. I would highly recommend JW McDonald Kitchens & Bathrooms Ltd.

    Julie Marks

  • 2 bathroom suites installed, floor to ceiling tiling plus structural work done. We found Justin to be extremely professional, everything was installed and completed to a high standard, and he knew exactly what he was doing. His tiling skills are second to none. On-top of this he gave us advice, which we took, and we feel improved the end result. Justin was friendly, polite, honest and a pleasure to have working in our home

    Danny Nelson

  • I’m very impressed with the new bathroom. An excellent piece of work.

    Kenneth Fancett

  • JW McDonald  have recently re-fitted a bathroom for me. Justin has done a great job. From initial contact to project completion, he has been professional. There were a few unexpected setbacks along the way, but Justin approached these without issue. He updated me throughout the job, & was happy to answer questions, offer advice & make recommendations. He is trustworthy, tidy & reliable. I would happily recommend & use his service again.

    Rachel Craig

  • So impressed with JW McDonald. Would highly recommend.
    Justin was friendly and professional and was happy to adjust initial plan when required and give honest advice on various aspects of our bathroom remodelling.
    Justin and the team were exceptionally reliable, tidy and completed all the jobs as required.
    The work provided was to such a high standard. I would not hesitate in having him back

    Ronan Yvenou

  • I would recommend Justin and would use him again. These jobs don’t always run smoothly and that’s when it counts. Quality of finish and communication were very good, and Justin worked very hard to keep things on track. Much appreciated.

    Ben Calascione

  • I own a tenanted two bedroom, single bathroom flat in Lee, South East London. Because of its size and configuration, the existing bathroom lent itself to being split into two to provide individual facilities to the tenants.

    After approval of full sets of drawings by the Local Council and Freeholder I went out for quotes to different contractors. The job involved construction as well as traditional plumbing activities. Of the quotes I received, Justin was in the middle, not the cheapest or the most expensive. I appointed Justin as I felt he had the range of skills I was looking for and offered the best all round package.

    Justin carried out the erection of the new partition wall, made the entrance door opening and hung the new door to the ensuite, installed Aqua board as appropriate, removed all the old tiles and installed new tiling throughout, new towel rails, electrics, lighting, toilets, sinks, waste and soil pipe interfaces, and connection and modifications to existing plumbing. Throughout the alterations to minimise the disruption to the tenants Justin kept the existing shower and toilet facilities operational.

    From the first day on site I trusted Justin with an entrance key and he came and went to suit without me or the tenants being in the flat. I liaised with Building Control and Justin had the dialogue on site with the Inspector, any issues that arose were dealt with promptly and politely.

    Justin offered advice and pragmatic solutions to any problems we encountered and decisions we discussed and agreed when I visited or we talked on the phone and exchanged photos.

    From the price quoted to the final price paid there was a small increase of about 8% for some variations that neither of us could have foreseen and I had no problem with acknowledging those.

    I’m delighted with the new ensuite and new shower room and thoroughly recommend Justin and his company.

    David Sussams

  • Justin’s a very nice, friendly guy and has been really knowledgeable and professional throughout the job. He initially came round to have a look at the job (a bathroom renovation) and was very clear and helpful about what he thought was needed. He followed it up with a very detailed quote so we really knew what we were getting and helped with the design of it all. The work itself was done to a really high standard, they cracked on early and quickly and left the house in a very tidy state during the time there. We’re really pleased with the result and would recommend Justin very highly. We’re available as a reference if you need to see examples of his work.”

    Nick Humphreys

  • “I initially employed Justin to put in a kitchen, shower room & fitted cupboards & shelving some years ago. I was very happy with all of the work, it looks great & it has held up well. Since then he’s done a couple of little jobs and just recently been back to do a bathroom. He’s generally the first person I contact when I need any work doing. I’m not the most trusting when it comes to giving out a key to my home but I’ve happily left Justin with a key on several occasions to complete the work whilst I’m at work & feel totally comfortable doing so. He’s trustworthy, accommodating & does a good job so I would highly recommend him.”

    Jo Allsop

  • “When we first met Justin we just knew he was the right man for the job, we trusted him immediately. We wanted a complete bathroom refit, and we could not have picked a more professional team. Justin explained everything at the beginning, he consulted us every step of the way, and he was always so good at understanding what we wanted and at finding a solutions to every single problem. Both Justin and Neville were punctual, clean and tidy, incredibly hard working, and we cannot fault the quality of workmanship. The result is a beautiful bathroom that we are totally in love with. Thank you Justin and co. we couldn’t be happier, and thank you also for making the whole process so stress free!”

    Cosetta Zanobetti

  • “Justin have created a fantastic new kitchen for us. The project was complex and included asbestos removal, rewiring, bespoke carpentry and installing a high spec kitchen. Every single one of Justin’s trades people were great. The fitting of the units and the bespoke carpentry was crucial and the carpenter/fitter was fab, really skilled and made sure I was consulted every step of the way. When challenges arose, as they always do, Justin dealt with them swiftly in a calm way. He cares, he is competent, he is completely transparent about every aspect of the process. And he is an absolute pleasure to deal with. Our kitchen looks amazing – people who see it all comment of the high level of finish and the lovely clean layout. I totally recommend Justin.” 

    Inger Christensen

  • “Justin and his company recently fitted a new boiler and 4 new radiators for me. It was completed on time and to budget and he was very helpful and friendly. Many thanks!”

    John Darvill

  • “Justin and his team recently undertook an extensive re-fit of our kitchen, which included completely re-arranging plumbing, waste and electrics. From the outset, Justin was very responsive and flexible in meeting with us on weekends and evenings so not to impact our working day. He also took the time to really understand what we wanted to achieve. Justin communicated with us for every step. Him and his team were very punctual, clean and tidy.
    The job was completed within the agreed time frame and we are delighted with the result. Our kitchen looks fantastic and we would not hesitate to use JW McDonald Building Services again in the future.”

    Caroline Johnston

  • “JW McDonald Building Services installed a new fitted kitchen for me last year. Justin was extremely helpful with the planning of the kitchen – which also involved some building work – and did a great job at a very reasonable price. There were a few unforeseen problems along the way (e.g. a leaky bathroom above the kitchen) but everything was dealt with professionally and without fuss by Justin and his team. I would not hesitate to recommend this company and will be using them again myself in the future.”

    Denis Purshouse

  • “Justin and his team have just finished a complete renovation of my kitchen and bathroom – a job made harder because of unexpected crumbling walls and plaster. They completed all the work both scheduled and unexpected with professionalism and great attention to detail. All the stages were carefully explained and any extra costs were reasonable and documented. Justin and Neville could not have been more helpful and punctual – and always willing to go the extra mile. I would heartily recommend them to anyone who appreciates good quality at a reasonable price and friendly professional team! Thanks Guys!”

    Claire Hicklin